Episode 59

Published on:

9th Apr 2024

Staying Power: Strategies for Sustainable Donor Relationships

In this episode of IMPACTability, host Josh Hirsch interviews Daniel Samuels, the Director of Philanthropy for the Second Harvest Food Bank of Central Florida, about sustaining donor relationships. They discuss the challenges and opportunities that arose during the COVID-19 pandemic, which led to a significant increase in donors for the food bank. Dan shares how they adapted their systems, operations, and staffing to engage and steward these new donors. They also talk about the importance of storytelling, personalization, and relationship-building in donor retention. The episode concludes with a segment of Coaches Corner, where Sheryl Soukup discusses balancing mission-driven work with the business aspects of running a nonprofit. Guest Bio For the past 5 years, Daniel Samuels has served as the Director of Philanthropy for Second Harvest Food Bank of Central Florida. In his role, Dan has the opportunity to engage directly with individual and corporate donors and represent the organization through media and speaking engagements. For the 10 years before joining the Second Harvest team, Dan worked as a fundraising professional at two well-respected organizations in Central Florida, Devereux and Central Florida Hillel. Outside of his professional role, Dan served on the board of directors and is a past president for the Association of Fundraising Professionals, Central Florida Chapter. He has also been an instructor at the Edyth Bush Institute for Philanthropy and Nonprofit Leadership at Rollins College. When not at work, Dan enjoys spending time with family and friends. He and his wife, Ashley, are animal lovers and have two dogs and two cats. Dan considers himself to be pretty handy and enjoys spending time working on their home. Takeaways
  • The COVID-19 pandemic presented challenges and opportunities for nonprofits, including a significant increase in donors for the Second Harvest Food Bank of Central Florida.
  • Adapting systems, operations, and staffing is crucial to effectively engage and steward new donors.
  • Storytelling, personalization, and relationship-building are key strategies for donor retention.
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About the Podcast

IMPACTability: The Nonprofit Leaders' Podcast
Each episode, we feature an expert in their nonprofit field, discussing topics that range from fundraising and nonprofit management to Board development and marketing.
"IMPACTability: The Nonprofit Leaders' Podcast" is a dynamic and insightful series hosted by Josh Hirsch, M.S., Senior Strategist for Soukup Strategic Solutions, and created by Sheryl Soukup, President of Soukup Strategic Solutions. Each episode looks at the multifaceted world of nonprofit organizations, offering expert advice on issues ranging from fundraising and management to Board development and marketing. Josh, with his extensive background in the nonprofit sector, engages with a variety of experts to provide valuable perspectives and practical solutions to the challenges faced by nonprofit leaders.

Listeners will find each episode rich with knowledge and inspiration. The podcast covers a wide array of topics, ensuring relevance for a diverse nonprofit audience. Whether it’s discussing innovative fundraising strategies, exploring effective Board governance, or the nuances of nonprofit marketing, "IMPACTability" serves as an essential resource for leaders looking to enhance their organization's impact. This podcast is an excellent tool for anyone in the nonprofit sector seeking to grow professionally and make a more significant impact in their community.

About your host

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Josh Hirsch, M.S.

Josh Hirsch, M.S., is the Senior Strategist for Soukup Strategic Solutions and on faculty for The Fund Raising School at Indiana University Lilly Family School of Philanthropy. He has worked in the nonprofit sector since 2006, most recently as Social Content Marketing for Susan G. Komen. He has an extensive background in social media, digital communications, and marketing along with experience in grant research and writing, individual giving, special event planning, stewardship, and cultivation of donors.